4. BBB can't access my microphone / camera. Why is this and what can I do?
(Last edited: Wednesday, 26 July 2023, 1:35 PM)
Answer:
There may be the following stumbling blocks and starting points for solving the problem:
Do you use the browsers we already recommend Google Chrome, Firefox, Edge, Brave or Safari? If not, first try to see if the problems with these browsers are also present. Refresh your browser and, if necessary, clear the cache before reloading the page.
Can BBB or other software (Skype, WebEx, MS Teams, etc.) find your devices? If not, check if the necessary drivers are installed. In some cases, problems with a driver update could also be fixed.
Is it possible that other software (Skype, WebEx, MS Teams, etc.) or another meeting in another browser/browser tab has exclusive access to the devices? If so, please close all other digital meetings.
Has the browser not been allowed to access the microphone and camera? You can check this in Chrome and Firefox via the lock icon to the left directly next to the address bar (URL) and, if consent has not been given, change it there (example: Edge).
Have the right sound and image sources been selected? As soon as you connect an external headset, you have at least two sources for audio output and at least one for microphone. Here, care must be taken to select the right source in each case. If you are unsure what you have selected in BBB: In the echo test, you can click on the red icon with your thumb down. After that, a dialog will appear in which you can reselect the sources.
Do you use a notebook or an external headset? Some headsets and notebooks have their own mute switch, which can be used to mute the microphone on the hardware side. Please check accordingly.
